What are the 5 biggest turn-offs for customers?’

Read this short e-article recently by Jurek Leon of Terrific Trading.




"I am always wary of media questions relating to customer service that are likely to highlight the negatives. I responded by saying, “How about I give you my five biggest turn-ons for customers and from this the turn-offs will be clear as well?” The five biggest turn-ons I came up with are:

1. To be listened to. When you listen to someone your body language is saying, “You are important.”



2. For service providers to do what they say they are going to do when they say they are going to do it.



3. To be kept informed especially when things go wrong.



4. To get someone who takes responsibility rather than ‘You’ll have to do this’ or ‘You’ll have to do that’.



5. To have someone who genuinely appreciates your custom and doesn’t prejudge you. "

You can sign up for his monthly newsletter at:



http://terrifictrading.typepad.com/terrific_trading/free-newsletter.html